NAIROBI, KENYA — The United Nations, Microsoft and Kenya’s Ministry of Information last week launched a digital and artificial intelligence center in Nairobi to train African public servants and accelerate the development and use of online services.

Officials said the program — the Timbuktoo GreenTech Hub and Africa Centre for Competence for AI and Digital Skilling — aims to improve the skills of 100,000 government workers.

U.N. Development Program Regional Director Ahunna Eziakonwa said at the launch that better digital skills and resources will enable Africa to achieve technological progress.

“An inclusive public sector digital transformation drives efficiency and effectiveness and helps governments to enhance coordination of resources and information and strengthen data and code policymaking and implementation,” she said.

Kenyan President William Ruto said that more than 20,000 government services can be accessed online and that the digital transformation has made government work easier.

“This will help us streamline public service delivery and enhance transparency and efficiency, minimize opportunities for corruption and maximize visibility and mobilization of public revenue,” he said. “The transformative impact of this single initiative on citizens’ experience in accessing public services, along with the government’s capacity to effectively manage public resources, clearly illustrates the immense value of digital transformation.”

Governance experts say digital services offered online have improved citizens’ trust in public services and made the work of government employees faster, more accurate and more transparent.

However, the frequent power and internet blackouts that plague some African countries sometimes force government workers to resort to traditional paper and file systems.

Some workers have little experience with computers and feel that online glitches are slowing them down.

Michael Niyitegeka, team leader at Refactory, a software academy in Uganda that prepares youth for global tech work, said authorities must push workers to use the technology.

“Leadership has to be extremely firm in knowing how they want to use these technologies and invest in ensuring that people are working with it,” Niyitegeka said.

“We need to work on the entire system so the citizens can be brought to speed, and different users of these technologies as we are building need to be brought on board so that we are building together,” he said. “Otherwise, it will probably become a white elephant.”

Tech experts say that if developed correctly and with proper investment, then digital technology and artificial intelligence can transform communities.
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